To our customers using Black Symphony

We are currently receiving numerous reports that customers are not receiving emails from our store.

After your order is placed, you will receive an "automatic order email" shortly, and we will send you an "order confirmation email" within 2 business days.
If you do not receive an order confirmation email, please check the following:

Email address verification

There is an error in the email address you entered, and we will not be able to send the "automatic order email." In case you accidentally entered the email address incorrectly,Contact Form ▶Please contact us further.

If you placed your order using a mobile phone or smartphone

Your mobile phone's automatic email receiving settings may be blocking emails from computers.
We apologize for the inconvenience, but please configure your settings to allow receiving emails from the domain 【@chromeoutlet.jp】.

Free email addresses, computer email addresses
If you place an order

To prevent spam, emails from our store may be automatically sorted into folders other than your inbox. Please check if our emails have been sorted into the following folders.

Spam emails

New arrivals

・Promotion

·trash can

If none of the above apply, or if you have changed your settings, please contact us.Contact Form ▶Please contact us. If you are unable to reach us by email, please understand that we will contact you by phone.