Returns & Exchanges

Returns & Cancellations

*We accept free returns and exchanges within 30 days after the product arrives.

If for any reason you are not satisfied with your purchase, you may request a return or exchange within 30 days after receiving the item.
Please shop with confidence.

However, please note that returns or exchanges cannot be accepted in the following cases.

・Products that have been used or worn even once
・Products that have been scratched, stained, or damaged while in the customer’s possession
・Special-order items
・Products that have been altered or customized (including engraving)
・Sale items
・Products missing any accessories or included items sent together with the product

[About Returns & Exchanges]

Please contact our store within 30 days after receiving the product.
After confirming the details, we will respond as quickly as possible.
Shipping costs related to returns or exchanges will be covered by our store.

[Contact Information]
 info@chromehearts.hk

[Business Days] Monday to Friday
[Business Hours] 11:00–17:00
*Closed on Saturdays, Sundays, and public holidays