Terms of Service

Terms of Service

Welcome to chromehearts.hk (the “Website”).
These Terms of Service govern your use of the Website, including product purchases, membership services, and other related services provided through the Website. Please read these Terms carefully before using the Website. By using this Website, you acknowledge that you have read, understood, and agreed to be bound by these Terms.

Article 1 (Membership)

  1. Certain functions of this Website, including placing orders and using various services, require membership registration or account information registration (collectively, “Members”).
  2. A “Member” means a person who agrees to these Terms, completes the registration procedures designated by the Website, and is issued a membership account and password by the Company.
  3. The Company may treat all information entered at the time of registration as true, accurate, complete, and up to date. The Company shall not be liable for any disadvantage, loss, or damage suffered by a Member as a result of incorrect, false, or incomplete registration information.
  4. Members are solely responsible for the use, management, and safekeeping of their account ID and password, and for all activities conducted under their account. The Company shall not be liable for any loss or damage arising from a Member’s negligence, improper management, or unauthorized use of the account by a third party.
  5. If there is any change to a Member’s registered information, the Member shall promptly update such information.
  6. A Member may withdraw membership in accordance with the procedures designated by the Company. However, even after withdrawal, the Company may retain the minimum necessary information required for legal compliance, transaction records, after-sales service, or legitimate business purposes.
  7. If a Member falls under any of the following circumstances, the Company may, at its sole discretion and without prior notice, suspend, restrict, or revoke the Member’s qualification:
    (1) Interfering with the Company’s business operations or causing damage to the Company
    (2) Improper or unauthorized use of the membership account or password
    (3) Providing false or misleading registration information
    (4) Violating these Terms or any other rules set by the Company
    (5) Any other circumstance in which the Company deems the Member inappropriate

Article 2 (Handling of Personal Information)

  1. “Personal Information” means any information that can identify a specific individual, such as name, address, telephone number, date of birth, email address, or other identifying information.
  2. When collecting personal information, the Company will clearly state the purpose of collection and collect such information by lawful and fair means.
  3. The Company may use collected personal information for the following purposes:
    (1) Order processing, payment confirmation, shipping arrangements, and after-sales services
    (2) Responding to inquiries, providing notices, and handling customer support matters
    (3) Providing information about new products, promotional campaigns, service updates, and other Website-related information
    (4) Transaction risk management, payment management, billing administration, and receivables management
    (5) Market analysis, marketing promotions, product planning, and the preparation of statistical data that does not identify individuals
  4. To improve the quality of customer service and accurately understand inquiry details, the Company may record telephone calls.
  5. The Company will not provide personal information to any third party except in the following cases:
    (1) Where the customer has given consent
    (2) Where disclosure is required by law or regulation, or by a competent authority
    (3) Where it is necessary to outsource payment, logistics, system maintenance, customer support, or other related operations, provided that such partners are bound by confidentiality and data protection obligations
  6. For further details on the handling of personal information, please refer to the Website’s Privacy Policy or Personal Information Protection Policy.

Article 3 (Orders)

  1. A customer’s submission of an order on this Website constitutes an offer to purchase and does not automatically mean that a sales contract has been concluded.
  2. An order is deemed received when the Website’s system successfully receives the order information and the order completion screen is displayed on the customer’s device.
  3. The Company reserves the right to accept or reject any order based on stock availability, payment status, order history, transaction security considerations, or any other reasonable grounds. If the Company is unable to accept an order, it will notify the customer by email or other appropriate means.
  4. The Company may cancel or modify an order if it is unable to fulfill the order due to system errors, pricing errors, stock shortages, logistics issues, payment issues, or other causes not attributable to the Company.
  5. Persons under the age of 16 should use this Website and place orders only with the consent and supervision of a parent or legal guardian. If necessary, orders should be placed in the name of the guardian.

Article 4 (Payment Methods)

  1. The payment methods available on this Website shall be those displayed at checkout, which may include:
    (1) Credit card
    (2) Bank transfer
    (3) PayPay
    (4) Cash on delivery
    (5) Other payment methods made available by the Website from time to time
  2. The Company may require a change of payment method or refuse the use of a particular payment method based on transaction security, risk control, order status, or other reasonable grounds.
  3. If the customer chooses bank transfer, the Company will arrange shipment after confirming receipt of payment.
  4. If the customer chooses cash on delivery, the customer must ensure that the package can be properly received and paid for. If the package is returned due to prolonged absence, refusal to accept delivery, or other reasons attributable to the customer, the Company may restrict the customer’s future use of cash on delivery and may require the customer to bear the related round-trip shipping costs and other actual expenses.

Article 5 (Shipping and Delivery)

  1. In general, the Company will arrange shipment after payment confirmation. The actual shipping time may vary depending on the product type, stock status, and payment method.
  2. Any delivery timeframe shown on the Website is for reference only. Actual delivery may be delayed due to stock conditions, logistics, customs clearance, weather, transportation, holidays, or force majeure.
  3. Certain products may require a longer preparation period due to production schedules, restocking, or overseas procurement, and the delivery time may exceed two weeks.
  4. If a single order contains multiple items, the items may be shipped separately or may not arrive at the same time due to different stock or preparation conditions.
  5. If order volume increases significantly, stock sells out, or the supplier is unable to provide the product, the Company may notify the customer of shipment delay, order adjustment, or cancellation.
  6. If the order amount does not meet the free shipping threshold set by the Website, the customer shall bear the relevant shipping charges. Certain products or regions may incur separate shipping charges or additional fees. The actual amount shall be as shown at checkout.
  7. Product images may differ slightly from the actual products in color, texture, or details due to display settings, lighting conditions, or browsing environments. The actual product shall prevail.

Article 6 (Returns and Exchanges)

  1. Returns, exchanges, order cancellations, and refunds shall be handled in accordance with the Website’s separately published Return and Exchange Policy and related rules.
  2. Whether returns or exchanges are accepted for reasons such as personal preference, sizing issues, or perceived color differences shall be subject to the conditions stated in the Website’s policies.
  3. The Company reserves the right to refuse return or exchange requests for custom-made products, engraved products, promotional items, used items, or products with incomplete accessories.

Article 7 (Prohibited Conduct)

Members and customers shall not engage in any of the following acts when using the Website:

  1. Any act that violates laws, regulations, public order, or good morals
  2. Any act that infringes the rights, interests, reputation, or credit of the Company or any third party
  3. Any act that interferes with the operation, security, or normal functioning of the Website or its services
  4. Any act of impersonation, provision of false information, or unauthorized access to another person’s account
  5. Any act of reproducing, modifying, distributing, or otherwise using the Website’s content without authorization
  6. Any other act deemed inappropriate by the Company

If any such conduct occurs, the Company may take measures including account deletion, order cancellation, service restriction, and legal action.

Article 8 (Disclaimer)

  1. The Company will make reasonable efforts to maintain the normal operation of the Website and its services. However, the Company shall not be liable for any interruption, delay, error, or damage caused by system maintenance, communication failures, natural disasters, war, strikes, logistics disruptions, governmental actions, or other force majeure events.
  2. Except as otherwise required by mandatory law, the Company shall not be liable for any direct or indirect loss or damage arising from the use of, or inability to use, the Website.
  3. While the Company strives to ensure the accuracy of product information, prices, stock, images, and descriptions on the Website, the Company reserves the right to correct errors, cancel orders, and refuse transactions in the event of obvious mistakes, system abnormalities, or delayed updates.

Article 9 (Intellectual Property)

All text, images, trademarks, logos, designs, layouts, software, and other content displayed on this Website are owned by the Company or the lawful rights holders and are protected by copyright, trademark, and other intellectual property laws. No person may use, reproduce, repost, transmit, modify, or distribute any such content without prior written consent from the Company or the relevant rights holder.

Article 10 (Amendments to the Terms)

The Company may revise these Terms of Service and other related Website rules at any time as necessary for business operations. Any revised Terms shall take effect once posted on the Website, without separate notice. Continued use of the Website after such revision constitutes acceptance of the revised Terms.

Article 11 (Governing Law and Jurisdiction)

  1. These Terms shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region.
  2. Any dispute arising out of or relating to the Website or these Terms shall be subject to the exclusive jurisdiction of the courts of Hong Kong.

Article 12 (Contact Information)

If you have any questions regarding these Terms, the Website’s services, or your order, please contact us through the following:

Website: chromehearts.hk
Email: customer@chromeoutlet.jp
Line: chromeoutlet_jp
Service Hours: 11:00–17:00 (excluding non-business days)