Delivery time, shipment, and payment

The process from placing an order to shipping the goods.

Product ordering
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We have stock available. After confirming the order details Ships today If you place your order before 15:00, After payment confirmation Arrange shipment.	This store does not have any stock.
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	To Chrome Hearts official store Each store confirms inventory ※ Confirmation takes approximately 2-7 business days.
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	Chrome Hearts authorized store in the United States In stock Delivery time It takes about 3 working days.	Official Chrome Hearts store in the US No stock
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	↓ ↓ ↓	Special customization (Production upon order) Depending on the product It takes approximately 3 to 6 months. Left and right time. ※Applications are currently suspended.
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	After completing import formalities Notification of estimated delivery date	Once the estimated delivery time is confirmed That is, to notify the delivery date and time.
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Tracking Number and Shipment Notification
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Goods delivered to customers

※Once the stock of the purchased item is confirmed, cancellations will not be accepted.
If you still need to cancel, a cancellation fee will be charged. Please understand this beforehand.
Special orders are currently suspended.
Please usePre-orderServe.

About gift packaging

For gift wrapping, please contact us.Contact UsInquiry.

Regarding business hours

[Weekdays 11:00 AM - 5:00 PM]Closed on Saturdays, Sundays and public holidays.

Orders and inquiries received outside of business hours and on public holidays,
We apologize for any inconvenience. We will process your requests sequentially starting from the next business day.

Order with peace of mind

This store's shopping cart uses 128-bit SSL encryption communication, which can securely transmit customers' personal data and other highly confidential information, maintaining the highest level of security.

4 payment methods

The following payment methods are available.

・PayPal

 

• Regarding bank transfer payments, please use [the payment method/method].Contact UsInquiry.

After you place your order, we will contact you to confirm stock availability. Please [contact us/please call/etc.]Within a weekComplete the advance payment.
Once the receipt of payment is confirmed, the shipment of goods and import procedures will be arranged.
※We apologize, but the remittance fee must be borne by the customer.
Please do not make any remittances before the stock confirmation notice from our store. ※ If you have already made a remittance before the notice, the remittance handling fee will be deducted from the refund, and we appreciate your understanding.

• Cash on delivery (cash payment)※No handling fee

We will notify you by email before shipment.
Please make payment upon receipt of the goods.
The maximum amount payable on cash on delivery is 10,000.
*For cash-on-delivery orders, the delivery period is 5 to 8 days from the date of shipment. Please receive your order within this period.
※If you are unable to receive the goods due to reasons such as being away for an extended period or refusal to accept delivery, you may no longer be able to use the cash on delivery service in the future.

·credit card

The following credit cards are accepted.

●To prevent misuse, please place your order using the name, address, and phone number registered with your credit card.
If the card information does not match the orderer's information, payment will not be completed due to system limitations.

Regarding returns and cancellations

※Returns and exchanges are accepted free of charge within 30 days of delivery.

If you are dissatisfied with the product in any way after purchase, you can apply for a return or exchange within 30 days of delivery.
Enjoy your shopping with peace of mind.

However, we regret that we cannot accept returns or exchanges in the following circumstances. Please understand this in advance.

• Once the product has been used or worn
• The product gets scratched, stained, or damaged in the hands of the customer.
• Specially customized products
• The product has undergone processing (including engraving).
• Special offer items
• If any of the accessories included with the product are missing

Regarding returns and exchanges

Please contact us within 30 days of receiving the goods.
Once we confirm your details, we will process your request as soon as possible.
The shipping costs for returns or exchanges will be borne by our store.

Contact Information
info@chromehearts.hk

Business Days: Monday to Friday
Business Hours: 11:00 AM - 5:00 PM
Closed on Saturdays, Sundays and public holidays.